Refund & Cancellation Policy
Every BrickTuned kit is designed from your own photos, so it's custom from the start. This policy explains what you can cancel, when, and how refunds work.
At a glance
- Before your first 3D previewFull refund.
- After your first 3D preview, before parts are orderedRefund minus a design fee.
- After parts are orderedNo cancellation (custom item).
1. Before your first 3D preview
You can cancel for a full refund, including shipping, any time until we deliver your first 3D preview render.
2. After your 3D preview, before parts are ordered
After your first 3D preview is delivered (including designs you've approved whose parts haven't been ordered yet), you can cancel for a refund minus a design fee of 25% of the kit price, capped at C$100. Shipping is refunded in full if your kit hasn't shipped.
3. After parts are ordered
Once you approve your design and we order the parts, your kit is a custom item made for your car, and the order can't be cancelled. Your turnaround starts when you approve your design.
4. Missing or defective parts
If a part is missing or defective, tell us within 30 days of delivery and we'll send replacements free of charge. Let us know which part (the parts list helps) and, for defects, include a photo.
5. Damaged in transit
If your kit arrives damaged, email us within 7 days of delivery with photos of the box and the damaged parts, and we'll make it right.
6. US shipping above the estimate
US shipping is an estimate at checkout. If the final cost is higher, we email you before shipping. You can approve the difference or choose a full refund. See Shipping.
7. How refunds are paid
Refunds go back to your original payment method within 5–10 business days of approval. Your bank may take a few extra days to show it.
8. Contact
To cancel, report a problem or ask a question, email info.bricktuned@gmail.com with your order email and name.